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FAQs
Frequently Asked Questions
Got questions? We've got answers. If you don't see what you're looking for, call us at 905-935-1515.
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General Questions

We serve the entire Niagara Region, including Niagara-on-the-Lake, St. Catharines, Niagara Falls, Welland, Thorold, Fort Erie, Grimsby, Lincoln, and Pelham.

Yes. REMEDY is fully licensed, TSSA certified, and insured for both residential and commercial work.

Yes. We offer same-day emergency response for urgent plumbing and HVAC issues. Call 905-935-1515 — we've even shown up during snowstorms.

Monday to Friday, 8am–5pm. For emergencies outside these hours, call our main line.

Yes. We've partnered with Abode to offer fast, secure financing for larger projects.
Plumbing Questions

Pricing depends on the blockage severity and method required. We provide upfront quotes before any work begins. In emergency situations we will always provide you our rates prior to taking action.

Trenchless pipe lining (CIPP) repairs damaged pipes from the inside without excavation. It's faster, less invasive, and often more cost-effective.

Signs include: strange noises, running constantly, not turning on during rain, visible rust, or water in your basement. We recommend annual inspections.

If you have a commercial property or irrigation system, backflow prevention is often required by code. We handle installation, testing, and certification.

Every 1–2 years, especially for older homes or properties with a history of issues. However, with our care plan, you won't have to worry about timelines, we will remind you about the annual inspections. Ask us more about it.
HVAC Questions

Every 1–3 months, depending on the filter type, size and household factors like pets or allergies.

Sizing depends on square footage, insulation, ceiling height, and climate. We perform load calculations to recommend the right size.

Heat pumps are more energy-efficient and provide both heating and cooling. Furnaces deliver powerful heat in harsh winters. We can help you decide.

Most tank water heaters last 8–12 years. If yours is over 10 years old or showing issues, consider replacement.

An HRV (Heat Recovery Ventilator) improves indoor air quality by exchanging stale air with fresh air while recovering heat. Great for energy-efficient homes.
Working With REMEDY

  1. Confirmation with your appointment window
  2. Technician calls when on the way
  3. Arrives in marked vehicle, introduces themselves, puts on shoe covers
  4. Clear explanation and upfront quote
  5. Work begins only after you approve

Yes. We stand behind our workmanship. If something isn't right, we'll make it right.

REMEDY CARE is our maintenance membership program with priority scheduling, annual check-ups, and exclusive discounts. Learn more →
Still have questions?
Contact Us Call 905-935-1515
GET IN TOUCH

Address:
360 York Rd. Unit 22
Niagara-on-the-Lake, ON
L0S 1J0

Phone:
905-935-1515

Email:
info@remedy.help

Hours:
Monday – Friday: 8:00 am – 5:00 pm

** Emergency service available **

SERVICE AREA
We Serve the Entire Niagara Region

Niagara-on-the-Lake
St. Catharines
Niagara Falls
Welland
Thorold
Fort Erie
Grimsby
Lincoln
Pelham
Port Colborne
Wainfleet
West Lincoln

FINANCING AVAILABLE
Get Started Sooner and Easier

Fast, safe and secure applications to help finance your plumbing or HVAC project.

ACCREDITATIONS
Certified. Qualified. Trusted by Many.

These are some of the organizations we are trusted and accredited by: